1. How do I place an order?

Simply browse our beauty accessories, cosmetic tools, personal grooming accessories, and beauty storage products, add your desired items to the shopping cart, and complete the checkout process.

2. How can I track my order?

Once your order has been shipped, you will receive tracking information by email.

3. Can I cancel my order?

Orders may be canceled before shipment. Once an order has been shipped, cancellation may no longer be possible.

4. What payment methods do you accept?

We accept payment methods including but not limited to:

1. VISA

2. MasterCard

3. American Express

4. Discover

Available payment methods may vary depending on your location and the payment options displayed during checkout. Only the payment methods available at the time of purchase can be used to complete your order.

5. How long does shipping take?

Orders are typically processed within 1–3 business days and delivered within 3–7 business days after shipment.

6. What is your return policy?

Customers may request a return within 30 days after receiving eligible beauty accessories, cosmetic tools, personal grooming accessories, and beauty storage products.

7. When will I receive my refund?

Approved refunds are generally processed within approximately 3 business days after the returned product has been inspected.

8. What should I do if my order arrives damaged?

Please contact customer support immediately with your order number and photos of the damaged product.

9. How can I contact customer support?

Company Name:

BG Veloura Beauty LLC

Address:

12175 GLACIER HWY

D6, JUNEAU, AK 99801

Email:

[email protected]

[email protected]