1. What type of business is bgvelourabeauty.com?
bgvelourabeauty.com is an Online Retail / E-commerce website operated by BG Veloura Beauty LLC.
2. What products are available?
The main products offered are Beauty accessories, cosmetic tools, personal grooming accessories, and beauty storage products.
3. Are purchases one-time purchases?
Yes. Purchases made through bgvelourabeauty.com are one-time sales and are not recurring subscription purchases unless expressly stated otherwise at checkout.
4. What payment methods are accepted?
Accepted credit cards:
VISA
MasterCard
AMERICANEXPRESS
DISCOVER
5. How long does it take to process an order?
Orders are generally processed and shipped within 1-3 business days after successful payment authorization.
6. How long does shipping take?
The standard delivery timeframe is generally 3-7 business days after the order has been shipped, depending on the destination, shipping service, customs processing, and other transportation conditions.
7. Will I receive tracking information?
Where tracking is available for the selected shipping service, tracking information will be provided after the order has been shipped.
8. Can I return an order?
Yes. Eligible returns may be requested within 30 days from the date the order is delivered, subject to the return requirements stated in the applicable refund and return policy.
9. Where should I send a return?
12175 GLACIER HWY D6,
JUNEAU, AK 99801
Customers should contact us before sending a return so that the return can be properly reviewed and processed.
10. Who pays return shipping?
If the customer changes their mind, orders the wrong product, no longer wants the product, or the return is otherwise not caused by an error on our part, the customer is responsible for the return shipping cost.
If the product is damaged, defective, incorrect, or the return is caused by an error attributable to us, we will review the matter and may be responsible for the applicable return shipping cost.
11. When will I receive my refund?
After an eligible returned product is received and approved, the refund will generally be processed within approximately 3 days.
12. How can I contact customer service?
13. Where is the company located?
12175 GLACIER HWY D6,
JUNEAU, AK 99801