1. Shipping Processing Time
Orders placed through bgvelourabeauty.com are generally processed and shipped within 1-3 business days after successful payment authorization.
2. Shipping Destinations
bgvelourabeauty.com does not ship only within the United States. We also provide shipping to eligible international destinations.
For delivery addresses in the United States, available shipping carriers may include:
USPS
UPS
FedEx
For international delivery addresses, the applicable shipping carrier will be selected according to the destination country and available international shipping services. International carriers may include DHL, UPS, FedEx, or the applicable national postal carrier serving the destination country.
3. Delivery Timeframe
For United States orders, the standard delivery timeframe is generally 3-7 business days after the order has been shipped.
For international orders, delivery timeframes may vary according to the destination country, shipping carrier, customs processing, transportation conditions, and the final delivery address.
The stated 1-3 business day processing period begins after successful payment authorization and order processing.
The delivery period begins after the order has been shipped and does not include the order processing period.
Delivery estimates are not guaranteed and may be extended by circumstances outside our reasonable control.
4. Shipping Address
Customers are responsible for providing a complete and accurate shipping address, including the correct country, postal code, city, state or province where applicable, and any other information required for delivery.
5. Incorrect Address
If an order cannot be delivered because the customer provided an incorrect, incomplete, or invalid shipping address, the customer may be responsible for additional shipping costs, return shipping costs, reshipping costs, or other applicable carrier charges.
6. Shipping Costs
Shipping costs are the responsibility of the customer unless the applicable order or promotion expressly states that shipping is included or provided at no additional charge.
Any applicable shipping charge will be displayed during the checkout process before the order is completed.
7. International Shipping
For international orders, customs duties, import taxes, VAT, brokerage fees, clearance fees, or other charges imposed by the destination country may be the responsibility of the customer unless otherwise expressly stated at checkout.
BG Veloura Beauty LLC is not responsible for customs charges imposed by the destination country.
8. Carrier Information
USPS provides postal and parcel delivery services within the United States.
UPS provides domestic and international parcel transportation and delivery services.
FedEx provides domestic and international parcel transportation and delivery services.
DHL provides international express and logistics services for eligible destinations.
The applicable carrier will correspond to the destination country and the shipping service available for that destination.
9. Tracking
Where tracking is available, tracking information will be provided after shipment. Customers should use the applicable carrier’s tracking system to monitor the shipment.
10. Lost or Delayed Shipments
If tracking indicates that a shipment is delayed, customers should contact us using the information below so that the order can be reviewed.
11. Contact Information
12. Return Shipping Address
12175 GLACIER HWY D6,
JUNEAU, AK 99801