1. Return Period
Customers may request a return within 30 days from the date the order is delivered.
2. Return Requirements
To be eligible for a return, the product must be returned within 30 days, unused, in its original condition, and with the original packaging and included materials where applicable.
The product must not be damaged, altered, used, washed, opened, or otherwise changed in a manner that prevents the product from being resold.
3. Return Request
Customers must contact us before sending a return and provide the order information and reason for the return.
4. Return Address
12175 GLACIER HWY D6,
JUNEAU, AK 99801
Customers must use the return address provided by us for the applicable return.
5. Return Shipping Costs
If the return is requested because the customer changed their mind, ordered the wrong product, no longer wants the product, or the return is otherwise not caused by an error on our part, the customer is responsible for the return shipping cost.
If the product received is damaged, defective, incorrect, or the return is caused by an error attributable to us, we will review the matter and may be responsible for the applicable return shipping cost.
6. Unauthorized Returns
Returns sent without contacting us in advance may be refused or may result in a delay in processing.
7. Inspection
Returned products will be inspected after they are received. A return that does not meet the return requirements may be rejected or may receive a reduced refund where permitted by applicable law.
8. Refund Processing
After the returned product is received and approved, the refund will generally be processed within approximately 3 days.
9. Refund Method
Approved refunds will be issued to the original payment method used for the purchase, unless otherwise required or permitted by applicable law.
10. Original Shipping Charges
Original shipping charges are generally non-refundable unless the return is caused by an error attributable to us or otherwise required by applicable law.
11. Return Delivery
Customers are responsible for ensuring that returned products are properly packaged and delivered to the return address. Customers should retain the return shipping receipt and tracking information until the return has been completed.
12. Contact Information
12175 GLACIER HWY D6,
JUNEAU, AK 99801